Welcome
Welcome to Catani Jewelry as seen in West Elm and Beach Living US.
Catani Jewelry specializes in personalized hand crafted sterling silver. All of our items are hand made and hand personalized.
Payments
I accept all credit cards via Etsy's credit card processing as well as paypal and Etsy gift cards.
Payment should be made within 24 hours of purchase. I am not able to start on any personalized jewelry until payment is received and cleared.
Please note that if you are paying via your bank account on paypal, there is normally a 5-7 day delay for me to receive your payment. Thank you.
Shipping
All items in my shop are packaged in a cute organza bag for gift giving. I mail all items in a bubble mailer to help protect your jewelry.
Shipping and Production Times:
My current production time is 1-2 weeks.
Below are current estimated shipping times via USPS:
*******DOMESTIC SHIPPING********
FIRST CLASS MAIL (includes tracking)
3-5 Business Days Shipping Time
PRIORITY MAIL (includes tracking)
2-3 Business Days Shipping Time
PRIORITY MAIL EXPRESS (includes tracking)
1-2 Business Days Shipping Time
******INTERNATIONAL SHIPPING******
INTERNATIONAL FIRST CLASS MAIL
10-14 Business Days Shipping Time
INTERNATIONAL PRIORITY MAIL
6-10 Business Days Shipping Time
*Please note that the estimated shipping times listed are based on the USPS estimated shipping policies. Once your item is shipped the shipping times are out of my control.
CUSTOMS & DUTY CHARGES
International order customers are responsible for knowing and paying your country's customs and duty charges when they are shipping from the USA. These charges are not included in your shipping charges through Etsy. Catani Jewelry is not responsible for these additional charges.
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 7 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation within: 12 hours of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Items on sale
Questions about your order?
Please contact me if you have any problems with your order.
Returns and exchange details
Buyers are responsible for all return shipping costs.
Additional
CARE INSTRUCTIONS
Sterling silver jewelry is not waterproof and will naturally tarnish, especially in humid conditions, exposure to air, soaps, perfumes, etc.
We recommend removing your jewelry (especially rings) when showering, washing hands and swimming. Water, soap, chlorine and other chemicals will remove the blackened lettering on your jewelry.
Storing your jewelry in an airtight plastic baggie will also help it to not tarnish. The polish pad included in your package will clean your jewelry in a snap. More polish pads can be purchased by visiting my Etsy store (https://www.etsy.com/shop/CataniJewels).